At Just-Slots, we are committed to providing a high standard of service to all our users. We take any concerns or complaints seriously and aim to resolve them promptly, fairly, and transparently.

1. Purpose of This Policy

This Complaints Policy outlines how you can raise a complaint with us and how we will address it. Our goal is to ensure all feedback is heard and addressed appropriately to improve the quality of our services and partnerships.

2. What Can You Complain About?

You can file a complaint if you believe:

• Information on our website is misleading or inaccurate
• There are issues with any third-party services linked from our platform
• You were treated unfairly or experienced poor service from our team
• Your personal data was mishandled or misused

3. How to File a Complaint

To submit a complaint, please email us at [email protected] with the following information:

• Your full name and email address
• A clear description of the issue
• Date(s) and relevant details
• Screenshots or evidence (if applicable)

4. What Happens After You Submit a Complaint?

Once your complaint is received:

1. We will acknowledge receipt within 3 business days.
2. Your complaint will be investigated by the appropriate team.
3. You will receive a written response within 10 business days. If more time is needed, we will let you know.

5. Escalation

If you are not satisfied with the resolution, you can request that your complaint be escalated to a senior team member for further review. We will aim to resolve escalated complaints within an additional 10 business days.

6. Third-Party Platforms

Since Just-Slots may link to or promote third-party platforms, we encourage users to contact those providers directly for complaints related to services offered outside our domain. However, we welcome your feedback and can assist where possible in facilitating communication.

7. Confidentiality

All complaints will be handled with discretion and in accordance with our Privacy Policy.

8. Contact Us

If you have any questions about this policy or need assistance, please contact us at:

[email protected]

We value your input and are committed to improving your experience at Just-Slots.